Internet Overview

Why choose Vodacom for your data?

Best Network
for smartphones

Superfast 4G
Network

Affordable
data for your devices

Quick & easy
to buy data

Prepaid Tariff

  • Video Bundles
  • Internet SUPA
  • Jimwage Data
  • Terms and Conditions

Video Bundles

DSTV bundles

Price (Tsh) DSTV bundles (MB Only) Validity
1,000 2 GB 2 Hours
2,000 1.5GB 1 day
25,000 10 GB 30 Days

Internet SUPA

Validity Price Internet Bundle
Bonge la bando
12:00am- 4:59pm
Tsh 1,000 1,024 MB
Tsh 5,00 300 MB
24 Hours Tsh 500 80 MB
Tsh 1000 Whatsapp & Instagram & twitter
Tsh 1000 300 MB
Tsh 2500 2 GB
48 Hours Tsh 5000 4 GB
7 Days Tsh 3000 Whatsapp & Instagram & twitter
Tsh 3000 1GB
Tsh 5000 GB 1+ (GB 2.5 BONASI USIKU)
Tsh 10000 3GB
Tsh 15000 5 GB
Tsh 20000 20 GB
30 Days Tsh 8000 Whatsapp & Instagram & twitter
Tsh 10000 1GB
Tsh 20000 5 GB
Tsh 35000 10 GB
Tsh 50000 20 GB

Jimwage Data

Validity Price MBs
24 Hours Tsh 500 100 MB
Tsh 1000 400 MB
Tsh 2000 2.5 GB
3 Days Tsh 2500 1.2GB
7 Days Tsh 3000 2GB
Tsh 5000 4 GB
Tsh 10000 10 GB
Tsh 15000 17 GB
30 Days Tsh 10000 7GB
Tsh 20000 15 GB
Tsh 35000 38 GB
Tsh 50000 60 GB

Terms and Condition

VODACOM INTERNET SUPA TERMS & CONDITIONS

1. Definitions;
  • 1.1 Pay As You Go means out of bundle charges/rates applicable for any use of data/internet services
  • 1.3 Internet Supa means packages that offer data MBs or GBs that can be used for internet services. Internet supa data bundles are offered by Vodacom as a standalone service. For other services such as minutes and SMS, customers are required to purchase the respective bundle packages or an integrated package consisting of both data, minutes and SMS.

2. Applicability
  • 2.1 These Terms and Conditions hereinafter ("Terms and Conditions/Conditions of Use") as shall be used interchangeably) are issued by Vodacom Tanzania PLC (hereinafter “Vodacom” or “we” or “us” “ourselves” or “our”) and are applicable to Vodacom Subscribers/Customers (“Customer”) (hereinafter “you” or “your” or “user” “yourself”) who use Pindua Pindua units (“Services”).
  • 2.2 Please read these Terms and Conditions, and Vodacom General Subscriber Terms and Conditions that shall form part of these Terms and Conditions obtained from Vodacom website. For the purposes of the terms and conditions covered herein the provision in these Terms and Conditions shall prevail in any event of contradictions between these Terms and Conditions, and Vodacom General Subscriber Terms and Conditions.

3. Charges and Nature of Services
  • 3.1 Internet Supa data bundles are available to all active prepaid and hybrid customers.
  • 3.2 Internet Supa data bundles can be purchased through all Vodacom channels namely USSD menu via code (*149*01#), My Vodacom app, Vodacom website and Mpesa app, via bundles>internet. To be used within the country.
  • 3.3 Each Internet Supa data bundle can be purchased either through Airtime or Mpesa,
  • 3.4 You can buy internet Supa data bundles for self or buy for a friend,
  • 3.5 All prices of Internet Supa data bundles are available in the above Vodacom channels and include VAT.
  • 3.6 You can subscribe to more than one data bundle, or any other bundle at any point in time.
  • 3.7 You can check the balance by dialing *149*60# free of charge.

4. Out of Bundle/ Pay as you go (PAYG)
  • 4.1 Pay As You Go charges shall apply if the customer has OPTED IN and use the Services out of bundle whereby normal out of bundle rates will be applicable at this point as published on the Vodacom’s website.
  • 4.2 Pay As You Go rates for international and roaming customers vary depending on the country.
  • 4.3 You have a right to cancel the Services out of bundle after you have OPTED IN by OPTING OUT. This can be done by dialing *149*01#>Extra Services>Usage without bundle>Disable usage without bundle

5. Validity of Internet Supa bundles
  • 5.1 Validity of the bundle is the period of which a bundle is valid to be used.
  • 5.2 Daily bundles are valid for 24 hours from time of purchase
  • 5.3 Weekly bundles are valid for 7 days from date of purchase
  • 5.4 Monthly bundles are valid for 30 days from date of purchase
  • 5.5 Once You have consumed all of your awarded data allowance within the validity period or has expired, out of bundle rate per MB will be applied as per indicated plan if opted in.
  • 5.6 You can buy another bundle of same validity or different validity at any point in time. Priority of usage will be given to the first bought bundle. Where the later bought bundles' validity is lesser than the previous bought bundle then the priority of usage will shift to the lesser validity bundle.
  • 5.7 Customers will not be able to use their bundle past the validity period. Unused bundle offered will be rolled over if You subscribe for another bundle before expiry of the validity period. If You subscribe for a new bundle after the expiry of the validity period, the unused bundle will be forfeited and all in bundle services will be stopped by default immediately after validity period is over.

6. Time of use and Speed
  • 6.1 All internet Supa data bundles can be used at any time of the day within the specified validity of the bundle except for Bonge la bando.
  • 6.2 Bonge la bando can only be used from 12am to 4:59pm depending on the validity of bonge la bando
  • 6.3 Vodacom state of the art network connections will provide customers with quality internet speed, but this will also be affected by the type of device used by customers. A compatible device is required for a good network speed.
  • 6.4 Prepaid Internet Supa data bundles and Pay As You Go Pulse Rate is per 10KB. A pulse rate is the minimum chargeable unit per instance of use.

7. Other Applicable Terms and Conditions
  • 7.1 These Terms and Conditions shall be read together with Vodacom General Subscriber Terms and Conditions.
  • 7.2 In the event of inconsistence, overlapping or contradictory between these terms and conditions and Vodacom General Subscriber Terms and Conditions, the order of precedence and applicability shall be these Terms and Conditions followed by Vodacom General Subscriber Terms and Conditions.
  • 7.3 Any Subscriber and or Customer using the Services provided under these Terms and Conditions shall be deemed to have read and understood the Terms and Conditions.
  • 7.4 We have a right to suspend the Services:
  • 7.4.1 If You use the Service for any unauthorized purposes;
  • 7.4.2 If we detect any abuse/misuse, breach of content, fraud or attempted fraud relating to your use of the Service;
  • 7.4.3 If we are required or requested to do so in order to comply with an order or instruction of or a recommendation from the government, court, regulator or other competent authority;
  • 7.4.4 If we reasonably suspect or believe that you are in breach of these Conditions of Use;
  • 7.4.5 If required to do so to address technical problems or for reasons of ensuring safety upon reasonable notice to you;
  • 7.4.6 To facilitate update or upgrade the contents or functionality of the Service from time to time upon reasonable notice to you;
  • 7.4.7 If we decide to suspend or cease the provision of the Service for commercial reasons or for any other reason as we may reasonably determine.

    • 8. Cancellation of Services
      • 8.1 You cannot cancel the use of Services upon subscription of a bundle prior to the expiry of the validity period. The Services will be cancelled upon expiry of the bundle validity period.

      9. Changes to These Terms and Conditions
      • 9.1 We may add to or change this Conditions of Use in accordance with clause 9.2. We may add new fees and charges or change existing fees and charges at any time; as a direct result of new legislation, statutory instrument, Government regulations or licenses, rates of exchange, imposition or alteration of government tax or as a result of any review of Vodacom’s business planning, changes within the industry, recommendations from regulatory bodies or for such other reason as it may determine.
      • 9.2 We will let you know in advance if we add to or change these terms and conditions or if we add new fees and charges or change existing ones during or after the subscription of the Services. The amount and type of notice that we will give you will follow the necessary channel that apply and available at that time. (For example, we may notify you by letter, electronic mail, telephone (including recorded message or text SMS) or by an advertisement in gazette daily or weekly newspaper or in our website or any other means), you are advised also to visit our website from time to time to view the changes in case due to some unforeseen reasons you might not receive updates notification.
      • 9.3 If we change or add to these Terms and Conditions and you are not happy to accept the changes, you may terminate this Terms and Conditions as per Clause 10 below. If you do not ask us to end this Condition of Use and still using the Services, you are deemed to accept the changes on their effective date.

      10. Termination of Services and or Conditions of Use
      • 10.1 We may terminate this Conditions of Use at any time at our sole discretion. Such termination shall be subject to notifying you. Notification may be by letter, electronic mail, telephone (including recorded message or text SMS) or by an advertisement in gazette daily or weekly newspaper or in our website or any other means. You are advised also to visit our website from time to time to view the changes in case due to some unforeseen reasons you might not receive updates notification.
      • 10.2 You may terminate these Conditions of Use/Services by stopping using the Services

      11.1 General
      • 11.1 We will not be liable for any delay or failure in performing any our obligations in respect of the use of the Services where such delay or failure occurs because of any circumstances beyond our Service’s reasonable control.
      • 11.2 You may not vary any of these Condition of Use and you may not transfer these terms to any other person or business.
      • 11.3 These Conditions of Use shall be governed by and interpreted in accordance with Tanzania law.
      • 11.4 We shall not be liable for any Indirect and or Consequential loss
      • 11.5 All communications under these Terms and Conditions shall be in either English or Swahili.
      • 11.6 Customer Care
      • 11.6.1 You may contact us through our customer care center lines 100 or other customer care contacts provided channels on our social media or Website (i.e. TOBi Online or Submit enquires) to report any disputes, claims or discrepancies in the Service.
      • 11.6.2 Our customer care representatives will handle the reported case(s) in accordance with our standard complaint handling procedures available in our retail shops and on our website.
      • 11.6.3 We may record or monitor phone calls to our Customer Care Center or any touch point with you for training purposes, to enable instructions to be verified and to assess whether our service standards are being met.
      • 11.7 We may transfer to any other person any or all of its rights and/or obligations under these Condition of Use subject to notifying you. Notwithstanding the foregoing, your legal rights will not be affected and your obligations will not be increased as a result. You may not transfer your rights and obligations under these Condition of Use.

      12. Communication & Complaints
      • 12.1 If you wish to enquire more details call through our customer service hotline as stated hereinabove
      • 12.2 If you are not satisfied with any aspect of the service offered, please contact Customer Care. They will be pleased to help and explain the complaints procedure in more detail. We will try and resolve your complaint as soon as possible. Often however, the complaint will need to be investigated. If this is the case, we will respond to you within 7 Business Days to acknowledge receipt of your complaint and we may respond to you how long it will take for your complaint to be resolved. If your complaint cannot be resolved, you will be advised accordingly.

VODACOM SOCIAL DATA BUNDLES TERMS & CONDITIONS

1. Definitions;
  • 1.1 Pay As You Go means out of bundle charges/rates applicable for any use of data/internet services
  • 1.2 A Pulse Rate means the minimum chargeable unit per instance of use..
  • 1.3 Social bundles mean packages that offer data MBs or GBs that can be used for social platforms internet services..
  • 1.4 Social platforms internet services mean internet services on WhatsApp, Instagram & Twitter only.
  • 1.5 Social data bundles are offered by Vodacom as a standalone service. For other services such as minutes and SMS, customers are required to purchase the respective bundle packages or an integrated package consisting of both data, minutes and SMS.

2. Applicability
  • 2.1 These Terms and Conditions hereinafter ("Terms and Conditions/Conditions of Use") as shall be used interchangeably) are issued by Vodacom Tanzania PLC (hereinafter “Vodacom” or “we” or “us” “ourselves” or “our”) and are applicable to Vodacom Subscribers/Customers (“Customer”) (hereinafter “you” or “your” or “user” “yourself”) who use Pindua Pindua units (“Services”).
  • 2.2 Please read these Terms and Conditions, and Vodacom General Subscriber Terms and Conditions that shall form part of these Terms and Conditions obtained from Vodacom website. For the purposes of the terms and conditions covered herein the provision in these Terms and Conditions shall prevail in any event of contradictions between these Terms and Conditions, and Vodacom General Subscriber Terms and Conditions.

3. Charges and Nature of Services
  • 3.1 Social data bundles are available to all active prepaid and hybrid customers.
  • 3.2 Social data bundles can be purchased through all Vodacom channels namely USSD menu via code (*149*01#), My Vodacom app, Vodacom website and Mpesa app, via bundles>internet. To be used within the country.
  • 3.3 Each Social data bundle can be purchased either through Airtime or Mpesa,
  • 3.4 You can buy Social data bundles for self or buy for a friend.
  • 3.5 All prices of Social data bundles are available in the above Vodacom channels and include VAT.
  • 3.6 You can subscribe to more than one Social data bundle, or any other bundle at any point in time.
  • 3.7 You can check the balance by dialing *149*60# free of charge.

4. Out of Bundle/ Pay as you go (PAYG)
  • 4.1 Pay As You Go charges shall apply if the customer has OPTED IN and use the Services out of bundle whereby normal out of bundle rates will be applicable at this point as published on the Vodacom’s website.
  • 4.2 Pay As You Go rates for international and roaming customers vary depending on the country.
  • 4.3 You have a right to cancel the Services out of bundle after you have OPTED IN by OPTING OUT. This can be done by dialing *149*01#>Extra Services>Usage without bundle>Disable usage without bundle

5. Validity of Social bundles
  • 5.2 Daily bundles are valid for 24 hours from time of purchase
  • 5.3 Weekly bundles are valid for 7 days from date of purchase
  • 5.4 Monthly bundles are valid for 30 days from date of purchase
  • 5.5 Once You have consumed all of your awarded data allowance within the validity period or has expired, out of bundle rate per MB will be applied as per indicated plan if opted in.
  • 5.7 Customers will not be able to use their bundle past the validity period. Unused bundle offered will be rolled over if You subscribe for another bundle before expiry of the validity period. If You subscribe for a new bundle after the expiry of the validity period, the unused bundle will be forfeited and all in bundle services will be stopped by default immediately after validity period is over.

6. Time of use and Speed
  • 6.1 All Social data bundles can be used at any time of the day within the specified validity of the bundle.
  • 6.2 Vodacom state of the art network connections will provide customers with quality internet speed, but this will also be affected by the type of device used by customers. A compatible device is required for a good network speed.
  • 6.3 Prepaid Social data bundles and Pay As You Go Pulse Rate is per 10KB. A pulse rate is the minimum chargeable unit per instance of use.

7. Other Applicable Terms and Conditions
  • 7.1 These Terms and Conditions shall be read together with Vodacom General Subscriber Terms and Conditions.
  • 7.2 In the event of inconsistence, overlapping or contradictory between these terms and conditions and Vodacom General Subscriber Terms and Conditions, the order of precedence and applicability shall be these Terms and Conditions followed by Vodacom General Subscriber Terms and Conditions.
  • 7.3 Any Subscriber and or Customer using the Services provided under these Terms and Conditions shall be deemed to have read and understood the Terms and Conditions.
  • 7.4 We have a right to suspend the Services:
  • 7.4.1 If You use the Service for any unauthorized purposes;
  • 7.4.2 If we detect any abuse/misuse, breach of content, fraud or attempted fraud relating to your use of the Service;
  • 7.4.3 If we are required or requested to do so in order to comply with an order or instruction of or a recommendation from the government, court, regulator or other competent authority;
  • 7.4.4 If we reasonably suspect or believe that you are in breach of these Conditions of Use;
  • 7.4.5 If required to do so to address technical problems or for reasons of ensuring safety upon reasonable notice to you;
  • 7.4.6 To facilitate update or upgrade the contents or functionality of the Service from time to time upon reasonable notice to you;
  • 7.4.7 If we decide to suspend or cease the provision of the Service for commercial reasons or for any other reason as we may reasonably determine.

    • 8. Cancellation of Services
      • 8.1 You cannot cancel the use of Services upon subscription of a bundle prior to the expiry of the validity period. The Services will be cancelled upon expiry of the bundle validity period.

      9. Changes to These Terms and Conditions
      • 9.1 We may add to or change this Conditions of Use in accordance with clause 9.2. We may add new fees and charges or change existing fees and charges at any time; as a direct result of new legislation, statutory instrument, Government regulations or licenses, rates of exchange, imposition or alteration of government tax or as a result of any review of Vodacom’s business planning, changes within the industry, recommendations from regulatory bodies or for such other reason as it may determine.
      • 9.2 We will let you know in advance if we add to or change these terms and conditions or if we add new fees and charges or change existing ones during or after the subscription of the Services. The amount and type of notice that we will give you will follow the necessary channel that apply and available at that time. (For example, we may notify you by letter, electronic mail, telephone (including recorded message or text SMS) or by an advertisement in gazette daily or weekly newspaper or in our website or any other means), you are advised also to visit our website from time to time to view the changes in case due to some unforeseen reasons you might not receive updates notification.
      • 9.3 If we change or add to these Terms and Conditions and you are not happy to accept the changes, you may terminate this Terms and Conditions as per Clause 10 below. If you do not ask us to end this Condition of Use and still using the Services, you are deemed to accept the changes on their effective date.

      10. Termination of Services and or Conditions of Use
      • 10.1 We may terminate this Conditions of Use at any time at our sole discretion. Such termination shall be subject to notifying you. Notification may be by letter, electronic mail, telephone (including recorded message or text SMS) or by an advertisement in gazette daily or weekly newspaper or in our website or any other means. You are advised also to visit our website from time to time to view the changes in case due to some unforeseen reasons you might not receive updates notification.
      • 10.2 You may terminate these Conditions of Use/Services by stopping using the Services

      11.1 General
      • 11.1 We will not be liable for any delay or failure in performing any our obligations in respect of the use of the Services where such delay or failure occurs because of any circumstances beyond our Service’s reasonable control.
      • 11.2 You may not vary any of these Condition of Use and you may not transfer these terms to any other person or business.
      • 11.3 These Conditions of Use shall be governed by and interpreted in accordance with Tanzania law.
      • 11.4 We shall not be liable for any Indirect and or Consequential loss
      • 11.5 All communications under these Terms and Conditions shall be in either English or Swahili.
      • 11.6 Customer Care
      • 11.6.1 You may contact us through our customer care center lines 100 or other customer care contacts provided channels on our social media or Website (i.e. TOBi Online or Submit enquires) to report any disputes, claims or discrepancies in the Service.
      • 11.6.2 Our customer care representatives will handle the reported case(s) in accordance with our standard complaint handling procedures available in our retail shops and on our website.
      • 11.6.3 We may record or monitor phone calls to our Customer Care Center or any touch point with you for training purposes, to enable instructions to be verified and to assess whether our service standards are being met.
      • 11.7 We may transfer to any other person any or all of its rights and/or obligations under these Condition of Use subject to notifying you. Notwithstanding the foregoing, your legal rights will not be affected and your obligations will not be increased as a result. You may not transfer your rights and obligations under these Condition of Use.

      12. Communication & Complaints
      • 12.1 If you wish to enquire more details call through our customer service hotline as stated hereinabove
      • 12.2 If you are not satisfied with any aspect of the service offered, please contact Customer Care. They will be pleased to help and explain the complaints procedure in more detail. We will try and resolve your complaint as soon as possible. Often however, the complaint will need to be investigated. If this is the case, we will respond to you within 7 Business Days to acknowledge receipt of your complaint and we may respond to you how long it will take for your complaint to be resolved. If your complaint cannot be resolved, you will be advised accordingly.

VODACOM YOUTUBE BUNDLES TERMS & CONDITIONS

1. Definitions;
  • 1.1 Pay As You Go means out of bundle charges/rates applicable for any use of data/internet services
  • 1.2 A Pulse Rate means the minimum chargeable unit per instance of use.
  • 1.3 YouTube bundles means packages that offer data MBs or GBs that can be used for YouTube internet services. YouTube data bundles are offered by Vodacom as a standalone service. For other services such as minutes and SMS, customers are required to purchase the respective bundle packages or an integrated package consisting of both data, minutes and SMS.

2. Applicability
  • 2.1 These Terms and Conditions hereinafter ("Terms and Conditions/Conditions of Use") as shall be used interchangeably) are issued by Vodacom Tanzania PLC (hereinafter “Vodacom” or “we” or “us” “ourselves” or “our”) and are applicable to Vodacom Subscribers/Customers (“Customer”) (hereinafter “you” or “your” or “user” “yourself”) who use Pindua Pindua units (“Services”).
  • 2.2 Please read these Terms and Conditions, and Vodacom General Subscriber Terms and Conditions that shall form part of these Terms and Conditions obtained from Vodacom website. For the purposes of the terms and conditions covered herein the provision in these Terms and Conditions shall prevail in any event of contradictions between these Terms and Conditions, and Vodacom General Subscriber Terms and Conditions.

3. Charges and Nature of Services
  • 3.1 YouTube data bundles are available to all active prepaid and hybrid customers.
  • 3.2 YouTube data bundles can be purchased through all Vodacom channels namely USSD menu via code (*149*01#), My Vodacom app, Vodacom website and Mpesa app, via bundles>internet. To be used within the country.
  • 3.3 Each YouTube data bundle can be purchased either through Airtime or Mpesa,
  • 3.4 You can buy YouTube data bundles for self or buy for a friend.
  • 3.5 All prices of YouTube data bundles are available in the above Vodacom channels and include VAT.
  • 3.6 You can subscribe to more than one YouTube data bundle, or any other bundle at any point in time.
  • 3.7 You can check the balance by dialing *149*60# free of charge.

4. Out of Bundle/ Pay as you go (PAYG)
  • 4.1 Pay As You Go charges shall apply if the customer has OPTED IN and use the Services out of bundle whereby normal out of bundle rates will be applicable at this point as published on the Vodacom’s website.
  • 4.2 Pay As You Go rates for international and roaming customers vary depending on the country.
  • 4.3 You have a right to cancel the Services out of bundle after you have OPTED IN by OPTING OUT. This can be done by dialing *149*01#>Extra Services>Usage without bundle>Disable usage without bundle

5. Validity of Social bundles
  • 5.2 Daily bundles are valid for 24 hours from time of purchase
  • 5.3 Weekly bundles are valid for 7 days from date of purchase
  • 5.4 Monthly bundles are valid for 30 days from date of purchase
  • 5.5 Once You have consumed all of your awarded data allowance within the validity period or has expired, out of bundle rate per MB will be applied as per indicated plan if opted in.
  • 5.7 Customers will not be able to use their bundle past the validity period. Unused bundle offered will be rolled over if You subscribe for another bundle before expiry of the validity period. If You subscribe for a new bundle after the expiry of the validity period, the unused bundle will be forfeited and all in bundle services will be stopped by default immediately after validity period is over.

6. Time of use and Speed
  • 6.1 All YouTube data bundles can be used at any time of the day within the specified validity of the bundle.
  • 6.2 Vodacom state of the art network connections will provide customers with quality internet speed, but this will also be affected by the type of device used by customers. A compatible device is required for a good network speed.
  • 6.3 Prepaid YouTube data bundles and Pay As You Go Pulse Rate is per 10KB. A pulse rate is the minimum chargeable unit per instance of use.

7. Other Applicable Terms and Conditions
  • 7.1 These Terms and Conditions shall be read together with Vodacom General Subscriber Terms and Conditions.
  • 7.2 In the event of inconsistence, overlapping or contradictory between these terms and conditions and Vodacom General Subscriber Terms and Conditions, the order of precedence and applicability shall be these Terms and Conditions followed by Vodacom General Subscriber Terms and Conditions.
  • 7.3 Any Subscriber and or Customer using the Services provided under these Terms and Conditions shall be deemed to have read and understood the Terms and Conditions.
  • 7.4 We have a right to suspend the Services:
  • 7.4.1 If You use the Service for any unauthorized purposes;
  • 7.4.2 If we detect any abuse/misuse, breach of content, fraud or attempted fraud relating to your use of the Service;
  • 7.4.3 If we are required or requested to do so in order to comply with an order or instruction of or a recommendation from the government, court, regulator or other competent authority;
  • 7.4.4 If we reasonably suspect or believe that you are in breach of these Conditions of Use;
  • 7.4.5 If required to do so to address technical problems or for reasons of ensuring safety upon reasonable notice to you;
  • 7.4.6 To facilitate update or upgrade the contents or functionality of the Service from time to time upon reasonable notice to you;
  • 7.4.7 If we decide to suspend or cease the provision of the Service for commercial reasons or for any other reason as we may reasonably determine.

    • 8. Cancellation of Services
      • 8.1 You cannot cancel the use of Services upon subscription of a bundle prior to the expiry of the validity period. The Services will be cancelled upon expiry of the bundle validity period.

      9. Changes to These Terms and Conditions
      • 9.1 We may add to or change this Conditions of Use in accordance with clause 9.2. We may add new fees and charges or change existing fees and charges at any time; as a direct result of new legislation, statutory instrument, Government regulations or licenses, rates of exchange, imposition or alteration of government tax or as a result of any review of Vodacom’s business planning, changes within the industry, recommendations from regulatory bodies or for such other reason as it may determine.
      • 9.2 We will let you know in advance if we add to or change these terms and conditions or if we add new fees and charges or change existing ones during or after the subscription of the Services. The amount and type of notice that we will give you will follow the necessary channel that apply and available at that time. (For example, we may notify you by letter, electronic mail, telephone (including recorded message or text SMS) or by an advertisement in gazette daily or weekly newspaper or in our website or any other means), you are advised also to visit our website from time to time to view the changes in case due to some unforeseen reasons you might not receive updates notification.
      • 9.3 If we change or add to these Terms and Conditions and you are not happy to accept the changes, you may terminate this Terms and Conditions as per Clause 10 below. If you do not ask us to end this Condition of Use and still using the Services, you are deemed to accept the changes on their effective date.

      10. Termination of Services and or Conditions of Use
      • 10.1 We may terminate this Conditions of Use at any time at our sole discretion. Such termination shall be subject to notifying you. Notification may be by letter, electronic mail, telephone (including recorded message or text SMS) or by an advertisement in gazette daily or weekly newspaper or in our website or any other means. You are advised also to visit our website from time to time to view the changes in case due to some unforeseen reasons you might not receive updates notification.
      • 10.2 You may terminate these Conditions of Use/Services by stopping using the Services

      11.1 General
      • 11.1 We will not be liable for any delay or failure in performing any our obligations in respect of the use of the Services where such delay or failure occurs because of any circumstances beyond our Service’s reasonable control.
      • 11.2 You may not vary any of these Condition of Use and you may not transfer these terms to any other person or business.
      • 11.3 These Conditions of Use shall be governed by and interpreted in accordance with Tanzania law.
      • 11.4 We shall not be liable for any Indirect and or Consequential loss
      • 11.5 All communications under these Terms and Conditions shall be in either English or Swahili.
      • 11.6 Customer Care
      • 11.6.1 You may contact us through our customer care center lines 100 or other customer care contacts provided channels on our social media or Website (i.e. TOBi Online or Submit enquires) to report any disputes, claims or discrepancies in the Service.
      • 11.6.2 Our customer care representatives will handle the reported case(s) in accordance with our standard complaint handling procedures available in our retail shops and on our website.
      • 11.6.3 We may record or monitor phone calls to our Customer Care Center or any touch point with you for training purposes, to enable instructions to be verified and to assess whether our service standards are being met.
      • 11.7 We may transfer to any other person any or all of its rights and/or obligations under these Condition of Use subject to notifying you. Notwithstanding the foregoing, your legal rights will not be affected and your obligations will not be increased as a result. You may not transfer your rights and obligations under these Condition of Use.

      12. Communication & Complaints
      • 12.1 If you wish to enquire more details call through our customer service hotline as stated hereinabove
      • 12.2 If you are not satisfied with any aspect of the service offered, please contact Customer Care. They will be pleased to help and explain the complaints procedure in more detail. We will try and resolve your complaint as soon as possible. Often however, the complaint will need to be investigated. If this is the case, we will respond to you within 7 Business Days to acknowledge receipt of your complaint and we may respond to you how long it will take for your complaint to be resolved. If your complaint cannot be resolved, you will be advised accordingly.

VODACOM JIMWAGE DATA BUNDLES TERMS & CONDITIONS

1. Definitions;
  • 1.1 Jimwage data bundles are packages that offer MBs or GBs that can be used for internet services.
  • 1.2 Pay As You Go means Out of Bundle charges/rates applicable for any use of data/internet services
  • 1.3 A Pulse Rate means the minimum chargeable unit per instance of use.

2. Applicability
  • 2.1 These Terms and Conditions hereinafter ("Terms and Conditions/Conditions of Use") as shall be used interchangeably) are issued by Vodacom Tanzania PLC (hereinafter “Vodacom” or “we” or “us” “ourselves” or “our”) and are applicable to Vodacom Subscribers/Customers (“Customer”) (hereinafter “you” or “your” or “user” “yourself”) who use Pindua Pindua units (“Services”).
  • 2.2 Please read these Terms and Conditions, and Vodacom General Subscriber Terms and Conditions that shall form part of these Terms and Conditions obtained from Vodacom website. For the purposes of the terms and conditions covered herein the provision in these Terms and Conditions shall prevail in any event of contradictions between these Terms and Conditions, and Vodacom General Subscriber Terms and Conditions.

3. Charges and Nature of Services
  • 3.1 Jimwage data bundles are available to all active prepaid and hybrid customers.
  • 3.2 Jimwage data bundles can be purchased through Vodacom USSD menu via all Vodacom channels namely, USSD menu via code (*149*01#), My Vodacom app, Vodacom Tanzania website and Mpesa app, via bundles>internet.
  • 3.3 The Services must be used within Tanzania.
  • 3.4 The Services can be purchased either through Airtime or Mpesa,
  • 3.5 You can buy Jimwage data bundles for self or buy for a friend.
  • 3.6 All pricing of Jimwage data bundles includes VAT.
  • 3.7 You can subscribe to more than one bundle, or any other bundle at any point in time.
  • 3.8 You can check the balance by dialing *149*60# free of charge.

4. Out of Bundle/ Pay as you go (PAYG)
  • 4.1 Pay As You Go charges shall apply if the customer has OPTED IN and use the Services out of bundle whereby normal out of bundle rates will be applicable at this point as published on the Vodacom’s website.
  • 4.2 Pay As You Go rates for international and roaming customers vary depending on the country.
  • 4.3 You have a right to cancel the Services out of bundle after you have OPTED IN by OPTING OUT. This can be done by dialing *149*01#>Extra Services>Usage without bundle>Disable usage without bundle

5. Validity of Jimwage data bundles
  • 5.2 Daily bundles are valid for 24 hours from time of purchase
  • 5.3 Weekly bundles are valid for 7 days from date of purchase
  • 5.4 Monthly bundles are valid for 30 days from date of purchase
  • 5.5 Once You have consumed all of your awarded data bundle within the validity period or has expired, out of bundle rate per MB will be applied as per indicated plan if opted in.
  • 5.6 You can buy another bundle of same validity or different validity at any point in time. Priority of usage will be given to the first bought bundle. Where the later bought bundles' validity is lesser than the previous bought bundle then the priority of usage will shift to the lesser validity bundle.
  • 5.7 Customers will not be able to use their bundle past the validity period. Unused bundle offered will be rolled over if You subscribe for a new bundle before expiry of the validity period. If You subscribe for a new bundle after the expiry of the validity period, the unused bundle will be forfeited and all in bundle services will be stopped by default immediately after validity period is over.

6. Time of use and Speed
  • 6.1 All Jimwage data bundles can be used at any time of the day within the specified validity of the bundle
  • 6.2 Jimwage data bundles have an upload/download speed of 5Mbps
  • 6.3 Vodacom state of the art network connections will provide customers with quality internet speed, but this will also be affected by the type of device used by customers. A compatible device is required for a good network speed.
  • 6.4 Prepaid Jimwage data bundles and Pay As You Go Pulse Rate is per 10KB. A pulse rate is the minimum chargeable unit per instance of use.

7. Other Applicable Terms and Conditions
  • 7.1 These Terms and Conditions shall be read together with Vodacom General Subscriber Terms and Conditions.
  • 7.2 In the event of inconsistence, overlapping or contradictory between these terms and conditions and Vodacom General Subscriber Terms and Conditions, the order of precedence and applicability shall be these Terms and Conditions followed by Vodacom General Subscriber Terms and Conditions.
  • 7.3 Any Subscriber and or Customer using the Services provided under these Terms and Conditions shall be deemed to have read and understood the Terms and Conditions.
  • 7.4 We have a right to suspend the Services:
  • 7.4.1 If You use the Service for any unauthorized purposes;
  • 7.4.2 If we detect any abuse/misuse, breach of content, fraud or attempted fraud relating to your use of the Service;
  • 7.4.3 If we are required or requested to do so in order to comply with an order or instruction of or a recommendation from the government, court, regulator or other competent authority;
  • 7.4.4 If we reasonably suspect or believe that you are in breach of these Conditions of Use;
  • 7.4.5 If required to do so to address technical problems or for reasons of ensuring safety upon reasonable notice to you;
  • 7.4.6 To facilitate update or upgrade the contents or functionality of the Service from time to time upon reasonable notice to you;
  • 7.4.7 If we decide to suspend or cease the provision of the Service for commercial reasons or for any other reason as we may reasonably determine.

    • 8. Cancellation of Services
      • 8.1 You cannot cancel the use of Services upon subscription of a bundle prior to the expiry of the validity period. The Services will be cancelled upon expiry of the bundle validity period.

      9. Changes to These Terms and Conditions
      • 9.1 We may add to or change this Conditions of Use in accordance with clause 9.2. We may add new fees and charges or change existing fees and charges at any time; as a direct result of new legislation, statutory instrument, Government regulations or licenses, rates of exchange, imposition or alteration of government tax or as a result of any review of Vodacom’s business planning, changes within the industry, recommendations from regulatory bodies or for such other reason as it may determine.
      • 9.2 We will let you know in advance if we add to or change these terms and conditions or if we add new fees and charges or change existing ones during or after the subscription of the Services. The amount and type of notice that we will give you will follow the necessary channel that apply and available at that time. (For example, we may notify you by letter, electronic mail, telephone (including recorded message or text SMS) or by an advertisement in gazette daily or weekly newspaper or in our website or any other means), you are advised also to visit our website from time to time to view the changes in case due to some unforeseen reasons you might not receive updates notification.
      • 9.3 If we change or add to these Terms and Conditions and you are not happy to accept the changes, you may terminate this Terms and Conditions as per Clause 10 below. If you do not ask us to end this Condition of Use and still using the Services, you are deemed to accept the changes on their effective date.

      10. Termination of Services and or Conditions of Use
      • 10.1 We may terminate this Conditions of Use at any time at our sole discretion. Such termination shall be subject to notifying you. Notification may be by letter, electronic mail, telephone (including recorded message or text SMS) or by an advertisement in gazette daily or weekly newspaper or in our website or any other means. You are advised also to visit our website from time to time to view the changes in case due to some unforeseen reasons you might not receive updates notification.
      • 10.2 You may terminate these Conditions of Use/Services by stopping using the Services

      11.1 General
      • 11.1 We will not be liable for any delay or failure in performing any our obligations in respect of the use of the Services where such delay or failure occurs because of any circumstances beyond our Service’s reasonable control.
      • 11.2 You may not vary any of these Condition of Use and you may not transfer these terms to any other person or business.
      • 11.3 These Conditions of Use shall be governed by and interpreted in accordance with Tanzania law.
      • 11.4 We shall not be liable for any Indirect and or Consequential loss
      • 11.5 All communications under these Terms and Conditions shall be in either English or Swahili.
      • 11.6 Customer Care
      • 11.6.1 You may contact us through our customer care center lines 100 or other customer care contacts provided channels on our social media or Website (i.e. TOBi Online or Submit enquires) to report any disputes, claims or discrepancies in the Service.
      • 11.6.2 Our customer care representatives will handle the reported case(s) in accordance with our standard complaint handling procedures available in our retail shops and on our website.
      • 11.6.3 We may record or monitor phone calls to our Customer Care Center or any touch point with you for training purposes, to enable instructions to be verified and to assess whether our service standards are being met.
      • 11.7 We may transfer to any other person any or all of its rights and/or obligations under these Condition of Use subject to notifying you. Notwithstanding the foregoing, your legal rights will not be affected and your obligations will not be increased as a result. You may not transfer your rights and obligations under these Condition of Use.

      12. Communication & Complaints
      • 12.1 If you wish to enquire more details call through our customer service hotline as stated hereinabove
      • 12.2 If you are not satisfied with any aspect of the service offered, please contact Customer Care. They will be pleased to help and explain the complaints procedure in more detail. We will try and resolve your complaint as soon as possible. Often however, the complaint will need to be investigated. If this is the case, we will respond to you within 7 Business Days to acknowledge receipt of your complaint and we may respond to you how long it will take for your complaint to be resolved. If your complaint cannot be resolved, you will be advised accordingly.

Special Offer

30 Days
Validity
500 MB
Data

Internet bundle Tsh 5000 / 30 Days

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How to Check Balance

Vodacom App: Install and open App to view dashboard
Vodacom website: Login to your profile to view dashboard
USSD: Dial *149*60#
SMS: send "BALANCEDATA" to 15300

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