02/04/2020

While we are facing a challenging time with the spread of Corona, staying connected has never been more important. Innovation and technology have been placed on the forefront to bring a sense of normalcy to how people & organizations do things during these times.

Mr. Arjun Dhillon, Director of Vodacom business at Vodacom shares how the company is positioned to support businesses, learning institutions and organizations to continue operations but also keeping people connected during these unprecedented times. 

 

“Vodacom Tanzania provides critical connectivity and communications infrastructure across the country. We have invested billions improving our infrastructure in the past 20 years and in recent days we have seen how critical it is, we continue to improve our capacity & minimizing congestions as more customers’ demand ICT infrastructure to work remotely”.

In short, we are stretching every resource to the max to ensure that our customers stay connected, and that organizations in both the private and public sector continue to operate efficiently whilst working remotely.

 

Digital help & Support

In response to helping our business and corporate clients reduce unnecessary movements, we have introduced DocuSign e-signature platform to aid the signing of various company documents electronically. This means we can remotely sign and approve documents for our customers without having to meet them physically. I believe this will improve efficiency in terms of time saved but also protect our customers and staff. 

We also have digital channels that can help our customers& businesses to work from home ensuring they stay connected at all times. My Vodacom App, M-Pesa App and Vodacom Business portals allow customers to do more without having to move from their homes, for example buy airtime & bundles, pay employee wages, make service, utilities & government payments with ease but also receive payments. We recently improved the M-Pesa app to allow customers to set standing orders ensuring no payment or transfer is missed.

 

Vodacom technology

Our business is about keeping the organizations we support connected – whether with essential mobile connectivity or through fixed data networks, cloud and hosting or Internet of Things (IoT). Whatever technology is best for you, we make sure that your business, and its people, are reliably and securely connected. Our internet is available for businesses and prepaid customers to support remote working. Our SME customers can now use  Kasi give them unlimited data bundles without need for contract signing. With unlimited internet you are able to; do video conferences, online meetings, study online, download and send documents with ease, close deals, stream online but also keep your family connected Find out here. how our technologies can help during this period.

For her part Rosalynn Mworia, Director Corporate Affairs added, with schools closed and still in need to keep their minds occupied, we are offering home internet using fixed lines, Mifi of routers. In addition to zero rating critical websites for Tanzanians to access reliable information on the status of corona virus, we have also zero rated some learning websites that students can use to study while at home with no internet such as Instant Schools and Shule Direct.

Support for critical infrastructure

We’re taking a flexible approach to support our customers while remaining safe too – with additional support channels, emails and phone numbers.

Our guarantee to our business customers is that we are doing our utmost to ensure we continue to assure you quality & reliable connectivity because we do have the capacity to ensure you are connected throughout this crisis

And please also check out our dedicated Coronavirus advice page for customers here.

#KeepingYouConnected

Copyright © 2020 Vodacom Tanzania. All Rights Reserved.