RED FAQs

1.What is RED Plan?

This is a tariff plan which comprises bundles and PAY AS YOU GO tariff. The bundles are rich in all net minutes, data volumes (MBs), SMS and International minutes. When buying the bundle, customer has the option to activate AUTO RENEWAL or ONCE OFF option

2.What is AUTO RENEWAL?

Is a new features that Vodacom empowers customers to auto renew their bundle of choice when expires.

3.What is the difference between AUTO RENEWAL and ONCE OFF?

When you are in Auto Renewal, your bundle of the same price will be auto renewed, you just need enough airtime While ONCE OFF the buddle will not be auto renewed. Customer will have to start new purchase process by dialing *149*01#>RED.

4.IS there any benefit for activating AUTO RENEWAL?

YES! The customer will be able to carry over unused minutes, MB’s & SMS when the bundle expires. Customers that have activated ONCE OFF feature, they will not be able to carry over unused bundle when their bundles expires.

5.How do I subscribe to RED bundle?

  • You can subscribe to RED Bundles via two options
  • Product menu, Dial *149*01# then select RED
  • M-Pesa menu Dial *150*00# >Buy Bundle/airtime > RED

6.What are the benefits I get if subscribe to RED bundle?

Apart from getting all net minutes, data volumes (MBs), SMS and International minutes, you also get;

  • Free SOKONI service
  • Priority when calling customer care
  • Priority when visiting Vodacom Shops for assistance
  • Priority with Back office help desk

7.How will a customer know whether he/she is the RED customer or NOT?

The customer will know by dialing *149*73*01# or Go through the Product menu *149*01# select RED and then my account

8.Can I still get RED benefits without subscribing to RED bundle?

NO! RED benefits are only available for customers that have subscribed to any of RED bundle.

9.What happens when the bundles expires, will I still get RED Benefit?

NO!When the bundles expires you will stop getting RED benefit.

10.What are the RED bundle?

Below are the RED bundles valid for 30 days.

Validity Bundle Price All network International SMS Internet
7 Days RED SILVER Tsh 7000 100 Min 1000 200 MB
RED INTERNET SILVER Tsh 7000 30 Min 1000 1 GB
RED GOLD Tsh 10000 200 Min 1000 400 MB
RED INTERNET GOLD Tsh 10000 30 Min 1000 2GB
30 Days RED SILVER Tsh 30000 600 Min 3000 3 GB
RED GOLD Tsh 50000 1000 Min 7000 7 GB
RED PLATINUM Tsh 95000 2500 Min 30 Min 15000 20 GB
RED INTERNET SILVER Tsh 30000 300 Min 300 5 GB
RED INTERNET GOLD Tsh 50000 300 Min 300 15 GB
RED INTERNET PLATINUM Tsh 95000 600 Min 10 Min 600 30 GB

11.What are RED Add-on?

These are seven day bundle that can be purchased to supplement depleted bundle. It can be minute volumes or data volume (MBs), or both minutes and data volume.

Validity Price(Tsh) All network Min Internet (GB)
7 Days 5000 100
7 Days 5000 2
7 Days 5000 100 3

12.Can I buy RED Add-on bundle without subscribing into any RED bundles?

NO! RED Add-on can only be purchased only when your RED bundle is still active. If RED bundle expires, you will not be able to purchase RED Add-on bundles.

13.What happened when my minutes, sms or MBs depletes before the expiration of my RED bundle?

You can buy another RED bundle of another price point within a month, or you can buy RED Add-on bundle or use PAYG Rate. (TSH 1/sec) to supplement the need for the remaining days.

14.IS RED PAY AS YOU GO RATE different from normal PAYGO RATE?

YES. RED PAYGO is lower than normal. For local calls is Tsh.1.5 per second, Tsh.20per MB rate.

15.Can I buy any other bundle while I’m on RED Bundles?

YES. You are still allowed to buy any other cheka bundle of your choice.

16.Is it a must to activate RED Auto renewal feature before subscribing to any RED bundle?

It’s not a must to activate RED auto renewal feature before purchasing the bundle. But for convenience purpose it is good to activate auto renewal and have the benefit to carry over unused minutes, MBS’ and SMS.

17.Can I deactivate Auto renewal once activated?

Yes, you can subscribe to any RED bundle anywhere in Tanzania.

18.Can I buy RED bundle anywhere I go in Tanzania?

It’s not a must to activate RED auto renewal feature before purchasing the bundle. But for convenience purpose it is good to activate auto renewal and have the benefit to carry over unused minutes, MBS’ and SMS.

19.If I did not activate RED auto renewal feature, can I still subscribe into the same RED bundle price point?

Yes, you can buy the same RED bundle price point, multiple purchase is allowed

20.If I had activated RED auto renewal feature, how will it work, when my RED bundle expires?

If auto renewal is activated, you will receive a notification message, reminding you to make sure you have sufficient airtime amount to renew your bundle.

If you have sufficient funds, then when your bundle expires, you will be automatically be subscribed into the RED bundle that you had previously subscribed to with auto renewal feature, and will also receive a confirmation message of the successful subscription.

21.What will happened when I don’t have enough funds for auto renewal? Will I still get the RED bundle and charge me when I recharge my airtime wallet?

If you have insufficient funds in your airtime wallet, auto renewal will not take place and your benefits will also be deactivated.

22.What happened when I don’t re-subscribe to RED bundle when my subscription expires?

Yes, you can buy RED bundle for your friends and family through Airtime or M-Pesa from your phone.

23.If I buy RED for a friend, will they also get RED benefits?

Yes, when you buy for a friend, he/she will get all RED benefits, but the bundle will not be automatically subscribed when the subscribed RED bundle expires.

24.Will I get RED services when I go to abroad?

RED bundles are only for use within Tanzanian boarders.

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