Self Service

1. How can customer access the service?

To access the service customer dial Vodacom Menu*149*01# then Nipige Tafu or direct code *149*01*99#.
Customers may only see the offers which are eligible to them.

2. Is there a minimum balance on airtime or bundle required as a condition for customer to be eligible to borrow?

No, there is no minimum balance required at the time customer is borrowing, customer can borrow with any amount on airtime or any bundle as longer as they meet other conditions. For example a customer who meet all conditions if has zero balance or 2000 on airtime or has any bundle will be allowed to borrow.

3. Is there a minimum amount for customer borrow?

For Tsh 400 denomination the fee is 25% and others the fee is 20% of the loan value

4. What are the loan types and denomination that are available on the menu

Airtime loans
1. Tsh 400+Tsh 100 (Fee)
2. Tsh 500+Tsh 100 (Fee)
3. Tsh 750+Tsh 150 (Fee)
4. Tsh 1000+Tsh 200(Fee)
5. Tsh 2000+Tsh 400(Fee)

5. What is the loan fee for all loans customer requested?

For Tsh 400 denomination the fee is 25% and others the fee is 20% of the loan value

6. Can customer still do the multiple borrowing within their loan limit and repay little by little?

Yes, multiple borrowing is allowed as long as customer is within their loan limit. Example if customer’s loan limit is Tsh. 2000 can borrow multiple times based on the limit.

7. What is the maximum amount customer can borrow!

Maximum amount varies per customer the more usage and age on network the more the amount once can borrow

8. How do loan recovery/payback happened?

(a) When customer recharges airtime via different channels (Voucher, M-Pesa, Vodafasta, Bank Account, POS etc.)
(b) When a customer buy bundle via M-Pesa. Nipige Tafu system recovers the outstanding loan and the remain amount(if any) is recharged as airtime to customer’s/receiver’s wallet.
(c) When a customer receive bundle from a friend. Nipige Tafu system recovers the loan and the remain amount(if any) is recharged as airtime to customer’s/receiver’s wallet.

9. How can customer check their limit!

Dial *149*01#, select Nipige Tafu then loan limit or *149*01*99# then Loan Limit

10. How can customer check their loan balance!

Dial *149*01#, select Nipige Tafu then Loan balance or *149*01*99# then loan balance

11. What are reasons for customer not qualified to get loan

If a customer’s age on network is below 30 days
If a customer’s debt age is more than 60 days
If a customer is inactive for more than 60 days
If a customer has reached loan limit
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