Tuzo Points

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Tuzo Points

Tuzo Points
How do i get Tuzo points?
Redeem Tuzo points
Tuzo points FAQS
Terms and conditions

Tuzo Points

What is Tuzo Points?

TUZO Points is a Loyalty program that allows Vodacom customers to earn points when they recharge their accounts or use M-PESA (charged transactions).

How do i get Tuzo points?

Redeem Tuzo Points

Tuzo Points FAQS

1. What is TUZO Points Program?

This is a program that allows all our subscribers (Pre-paid / Postpaid / Hybrid) to earn Loyalty points based on their recharges and M-PESA transactions (charged).

2. How does a customer earn TUZO points?

Prepaid – These subscribers earn their Tuzo points when they recharge or when they do a charged M-PESA transaction.
Hybrid – These subscribers earn their Tuzo points when they recharge their Prepaid Account or when they do a charged M-PESA transaction
Postpaid – These subscribers earn their TUZO points when they pay their bills at the end of the month or when they do a charged M-PESA transaction

3. How many Tuzo points do I get when I recharge?

TUZO points accumulation is as shown below:

	Recharge Amount (TZS)	Points Accumulated
Airtime Recharge	500	50
	1,000	100
	2,000	200
	5,000	500
	10,000	1,000

	M-PESA Fees (TZS)	Points Accumulated
M-PESA Fees	500	13
	1,000	25
	2,000	50
	5,000	125
	10,000	250

4. How do I use my TUZO Points

Customers have the following options to use / redeem their points,

a. Redeem by converting the points to own MPESA wallet (5% fee applies)
b. Redeem by “Pay by Points” directly via MPESA merchants (5% fee applies) **Customer will dial *149*01#>TUZO>TUZO POINTS>Redeem Points>(Buy bundle/Pay by Points/Convert to M-Pesa)
c. Redeem by Purchasing a Bundle.

The following are the packages one can buy using TUZO points:

#	Benefits	Validity	Price (Points)
1	7 mins (On-net) + 20 sms (All-net)	24 HRS	1,725
2	15 mins (On-net) + 20 sms (All-net)	24 HRS	3,450
3	70 MB	24 HRS	3,450
4	200 MB	24 HRS	7,000

5. How do I check my points balance

You can check your balance by dialing *149*01# and select “TUZO” then select TUZO Points

6. How long can I keep my points? Will my points ever expire?

Tuzo points have a validity period of 12 months from the time they were earned. If the points are not used within 12 months, they will be removed from the customer account. On top of this, if a customer is inactive (No GSM outgoing activities) for more than 60 days, he will lose all the points he has accumulated.

7. What is the maximum number of points that a customer can accumulate?

There is no limit on how many points a customer can accumulate. However, if the points are not used within their validity time (12 MONTHS) they will be expired.