Voice And SMS Overview

Why choose Vodacom for your Voice and SMS

Best Network
for smartphones

Superfast 4G
Network

Affordable
Voice and SMS
for your devices

Quick & easy
to buy Voice and SMS

Voice And SMS Tariffs

  • Cheka Zogo All Network
  • Pinduapindua
  • RED
  • SMS
  • Pay As You Go
  • Terms and Conditions

Cheka All Network

Validity Price(Tsh) All network Min Voda-Voda Min SMS Data(MB)
24 Hours 500 15 10 5
1000 40 60 20 10
1500 150 20 50
2000 350 20 50
7 Days 2500 100 120 100 30
5000 300 210 100 50
10000 500 700 100 400
30 Days 10000 450 800 200 50
20000 1000 1600 200 250
30000 500 300 7GB

Pinduapindua

Validity Bundle Price(Tsh) Units
24 Hours Pindua Units 1,000 100
Pindua Units 1,000 75
Pindua Units 2,000 260
7 Days Pindua Units 5,000 400 Units
Pindua Units 5,000 500 Units
Pindua Units 10,000 1200 Units
30 Days Pindua Units 15,000 1400 Units
Pindua Units 15,000 1800 Units
Pindua Units 20,000 2500 Units

RED

Validity Price(Tsh) All network Min On Net International Min SMS Internet
24 Hours TSH 1,500 200 20 50
7 Days TSH 10,000 200 Min 400 100 4.5GB
30 Days TSH 30,000 800 Min 1700 200 12GB
TSH 50,000 1500 Min 3000 200 22GB
TSH 95,000 3000 Min 6000 30 200 50GB

SMS

Validity Price(Tsh) SMS
24 Hours 500 Unlimited
7 Days 1000 Unlimited
30 Days 1500 Unlimited

Pay As You Go

All Bank USSD CODES will be charged at TSH 50 per each 20 seconds session (TAX inclusive).

Calls to Vodacom will be charged Tsh 1.6 per second and Vodacom to other network Tsh 1.6 per second All local SMS outside bundles will be charged Tsh 20 per SMS to any network Data browsing outside bundles will be charged Tsh 0.069 per KB
* All charges are Tax Exclusive.

Terms and Condition

VODACOM SMS BUNDLES TERMS & CONDITIONS

1. Definitions;
  • 1.1 SMS bundles are packages that offer short message services.
  • Pay As You Go means Out of Bundle charges/rates applicable for any use of the Services.

2. Applicability
  • 2.1 These Terms and Conditions hereinafter ("Terms and Conditions/Conditions of Use") as shall be used interchangeably) are issued by Vodacom Tanzania PLC (hereinafter “Vodacom” or “we” or “us” “ourselves” or “our”) and are applicable to Vodacom Subscribers/Customers (“Customer”) (hereinafter “you” or “your” or “user” “yourself”) who use Pindua Pindua units (“Services”).
  • 2.2 Please read these Terms and Conditions, and Vodacom General Subscriber Terms and Conditions that shall form part of these Terms and Conditions obtained from Vodacom website. For the purposes of the terms and conditions covered herein the provision in these Terms and Conditions shall prevail in any event of contradictions between these Terms and Conditions, and Vodacom General Subscriber Terms and Conditions.

3. Charges and Nature of Services
  • 3.1 SMS bundles are available to all active prepaid and hybrid customers.
  • 3.2 SMS bundles can be purchased through all Vodacom channels namely USSD menu via code (*149*01#), My Vodacom app, Vodacom Tanzania website and Mpesa app, via bundles>SMS.
  • 3.3 The Services must be used within Tanzania.
  • 3.4 The Services can be purchased either through Airtime or Mpesa.
  • 3.5 You can buy SMS bundles for self or buy for a friend.
  • 3.6 All pricing of SMS bundles includes VAT.
  • 3.7 You can subscribe to more than one SMS bundle, or any other bundle at any point in time.
  • 3.8 You can check the balance by dialing *149*60# free of charge.

4. Out of Bundle/ Pay as you go (PAYG)
  • 4.1 Pay As You Go charges shall apply if the customer has OPTED IN and use the Services out of bundle whereby normal out of bundle rates will be applicable at this point as published on the Vodacom’s website.
  • 4.2 Pay As You Go rates for international and roaming customers vary depending on the country.
  • 4.3 You have a right to cancel the Services out of bundle after you have OPTED IN by OPTING OUT. This can be done by dialing *149*01#>Extra Services>Usage without bundle>Disable usage without bundle

5. Validity of Social bundles
  • 5.2 Daily bundles are valid for 24 hours from time of purchase
  • 5.3 Weekly bundles are valid for 7 days from date of purchase
  • 5.4 Monthly bundles are valid for 30 days from date of purchase
  • 5.5 Once You have consumed all of your awarded SMS within the validity period or has expired, out of bundle rate per SMS will be applied as per indicated plan if opted in.
  • 5.6 You can buy another bundle of same validity or different validity at any point in time. Priority of usage will be given to the first bought bundle. Where the later bought bundles' validity is lesser than the previous bought bundle then the priority of usage will shift to the lesser validity bundle.
  • 5.7 Customers will not be able to use their bundle past the validity period. Unused bundle offered will be rolled over if You subscribe for a new bundle before expiry of the validity period. If You subscribe for a new bundle after the expiry of the validity period, the unused bundle will be forfeited and all in bundle services will be stopped by default immediately after validity period is over.
  • 5.8 All SMS bundles can be used at any time of the day within the specified validity of the bundle

6. Other Applicable Terms and Conditions
  • 6.1 These Terms and Conditions shall be read together with Vodacom General Subscriber Terms and Conditions.
  • 6.2 In the event of inconsistence, overlapping or contradictory between these terms and conditions and Vodacom General Subscriber Terms and Conditions, the order of precedence and applicability shall be these Terms and Conditions followed by Vodacom General Subscriber Terms and Conditions.
  • 6.3 Any Subscriber and or Customer using the Services provided under these Terms and Conditions shall be deemed to have read and understood the Terms and Conditions.
  • 6.4 We have a right to suspend the Services:
  • 6.4.1 If You use the Service for any unauthorized purposes;
  • 6.4.2 If we detect any abuse/misuse, breach of content, fraud or attempted fraud relating to your use of the Service;
  • 6.4.3 If we are required or requested to do so in order to comply with an order or instruction of or a recommendation from the government, court, regulator or other competent authority;
  • 6.4.4 If we reasonably suspect or believe that you are in breach of these Conditions of Use;
  • 6.4.5 If required to do so to address technical problems or for reasons of ensuring safety upon reasonable notice to you;
  • 6.4.6 To facilitate update or upgrade the contents or functionality of the Service from time to time upon reasonable notice to you;
  • 6.4.7 If we decide to suspend or cease the provision of the Service for commercial reasons or for any other reason as we may reasonably determine.

    • 7. Cancellation of Services
      • 7.1 You cannot cancel the use of Services upon subscription of a bundle prior to the expiry of the validity period. The Services will be cancelled upon expiry of the bundle validity period.

      8. Changes to These Terms and Conditions
      • 8.1 We may add to or change this Conditions of Use in accordance with clause 9.2. We may add new fees and charges or change existing fees and charges at any time; as a direct result of new legislation, statutory instrument, Government regulations or licenses, rates of exchange, imposition or alteration of government tax or as a result of any review of Vodacom’s business planning, changes within the industry, recommendations from regulatory bodies or for such other reason as it may determine.
      • 8.2 We will let you know in advance if we add to or change these terms and conditions or if we add new fees and charges or change existing ones during or after the subscription of the Services. The amount and type of notice that we will give you will follow the necessary channel that apply and available at that time. (For example, we may notify you by letter, electronic mail, telephone (including recorded message or text SMS) or by an advertisement in gazette daily or weekly newspaper or in our website or any other means), you are advised also to visit our website from time to time to view the changes in case due to some unforeseen reasons you might not receive updates notification.
      • 8.3 If we change or add to these Terms and Conditions and you are not happy to accept the changes, you may terminate this Terms and Conditions as per Clause 10 below. If you do not ask us to end this Condition of Use and still using the Services, you are deemed to accept the changes on their effective date.

      9. Termination of Services and or Conditions of Use
      • 9.1 We may terminate this Conditions of Use at any time at our sole discretion. Such termination shall be subject to notifying you. Notification may be by letter, electronic mail, telephone (including recorded message or text SMS) or by an advertisement in gazette daily or weekly newspaper or in our website or any other means. You are advised also to visit our website from time to time to view the changes in case due to some unforeseen reasons you might not receive updates notification.
      • 9.2 You may terminate these Conditions of Use/Services by stopping using the Services

      10 General
      • 10.1 We will not be liable for any delay or failure in performing any our obligations in respect of the use of the Services where such delay or failure occurs because of any circumstances beyond our Service’s reasonable control.
      • 10.2 You may not vary any of these Condition of Use and you may not transfer these terms to any other person or business.
      • 10.3 These Conditions of Use shall be governed by and interpreted in accordance with Tanzania law.
      • 10.4 We shall not be liable for any Indirect and or Consequential loss
      • 10.5 All communications under these Terms and Conditions shall be in either English or Swahili.
      • 10.6 Customer Care
      • 10.6.1 You may contact us through our customer care center lines 100 or other customer care contacts provided channels on our social media or Website (i.e. TOBi Online or Submit enquires) to report any disputes, claims or discrepancies in the Service.
      • 10.6.2 Our customer care representatives will handle the reported case(s) in accordance with our standard complaint handling procedures available in our retail shops and on our website.
      • 10.6.3 We may record or monitor phone calls to our Customer Care Center or any touch point with you for training purposes, to enable instructions to be verified and to assess whether our service standards are being met.
      • 10.7 We may transfer to any other person any or all of its rights and/or obligations under these Condition of Use subject to notifying you. Notwithstanding the foregoing, your legal rights will not be affected and your obligations will not be increased as a result. You may not transfer your rights and obligations under these Condition of Use.

      11. Communication & Complaints
      • 11.1 If you wish to enquire more details call through our customer service hotline as stated hereinabove
      • 11.2 If you are not satisfied with any aspect of the service offered, please contact Customer Care. They will be pleased to help and explain the complaints procedure in more detail. We will try and resolve your complaint as soon as possible. Often however, the complaint will need to be investigated. If this is the case, we will respond to you within 7 Business Days to acknowledge receipt of your complaint and we may respond to you how long it will take for your complaint to be resolved. If your complaint cannot be resolved, you will be advised accordingly.

VODACOM CHEKA ZOGO TERMS & CONDITIONS

1. Definitions;
  • 1.1 Cheka zogo are voice packages that can either be stand alone or integrated
  • 1.1.1 Cheka zogo stand-alone packages offer voice minutes to call within Vodacom network or both within Vodacom network and other mobile networks.
  • 1.1.2 Cheka zogo integrated packages offer voice minutes to call within Vodacom network or both within Vodacom network and other mobile networks plus either SMS or MBs or both SMS and MBs
  • 1.2 Pay As You Go means Out of Bundle charges/rates applicable for any use of the Services

2. Applicability
  • 2.1 These Terms and Conditions hereinafter ("Terms and Conditions/Conditions of Use") as shall be used interchangeably) are issued by Vodacom Tanzania PLC (hereinafter “Vodacom” or “we” or “us” “ourselves” or “our”) and are applicable to Vodacom Subscribers/Customers (“Customer”) (hereinafter “you” or “your” or “user” “yourself”) who use Pindua Pindua units (“Services”).
  • 2.2 Please read these Terms and Conditions, and Vodacom General Subscriber Terms and Conditions that shall form part of these Terms and Conditions obtained from Vodacom website. For the purposes of the terms and conditions covered herein the provision in these Terms and Conditions shall prevail in any event of contradictions between these Terms and Conditions, and Vodacom General Subscriber Terms and Conditions.

3. Charges and Nature of Services
  • 3.1 The Services are available to all active prepaid and hybrid customers.
  • 3.2 Cheka zogo bundles can be purchased through all Vodacom channels namely USSD menu via code (*149*01#), My Vodacom App, Vodacom Tanzania website and Mpesa App, via bundles>Cheka zogo (All Network).
  • 3.3 The Services must be used within Tanzania.
  • 3.4 The Services can be purchased either through Airtime or Mpesa,
  • 3.5 You can buy Cheka zogo bundles for self or buy for a friend.
  • 3.6 All pricing of UNI bundles is available on the Vodacom USSD Menu (*149*42#) and includes VAT 3.6 All pricing of Cheka zogo bundles are available on all the above Vodacom purchasing channels and on the Vodacom website. All prices are VAT inclusive.
  • 3.7 You can subscribe to more than one bundle, or any other bundle at any point in time.
  • 3.8 You can check the balance by dialing *149*60# free of charge

4. Out of Bundle/ Pay as you go (PAYG)
  • 4.1 Pay As You Go charges shall apply if the customer has OPTED IN and use the Services out of bundle whereby normal out of bundle rates will be applicable at this point as published on the Vodacom’s website.
  • 4.2 Pay As You Go rates for international and roaming customers vary depending on the country.
  • 4.3 You have a right to cancel the Services out of bundle after you have OPTED IN by OPTING OUT. This can be done by dialing *149*01#>Extra Services>Usage without bundle>Disable usage without bundle

5. Validity of Cheka zogo all network bundles
  • 5.1 Validity of the bundle is the period of which a bundle is valid to be used.
  • 5.2 Daily bundles are valid for 24 hours from time of purchase
  • 5.3 Weekly bundles are valid for 7 days from date of purchase
  • 5.4 Monthly bundles are valid for 30 days from date of purchase
  • 5.5 Once You have consumed all of your awarded bundle within the validity period or has expired, out of bundle rate will be applied as per indicated plan if opted in.
  • 5.7 Customers will not be able to use their bundle past the validity period. Unused bundle offered will be rolled over if You subscribe for a new bundle before expiry of the validity period. If You subscribe for a new bundle after the expiry of the validity period, the unused bundle will be forfeited and all in bundle services will be stopped by default immediately after validity period is over.

6. Time of use and Speed
  • 6.1 All Cheka zogo bundles can be used at any time of the day within the specified validity of the

7. Other Applicable Terms and Conditions
  • 7.1 These Terms and Conditions shall be read together with Vodacom General Subscriber Terms and Conditions.
  • 7.2 In the event of inconsistence, overlapping or contradictory between these terms and conditions and Vodacom General Subscriber Terms and Conditions, the order of precedence and applicability shall be these Terms and Conditions followed by Vodacom General Subscriber Terms and Conditions.
  • 7.3 Any Subscriber and or Customer using the Services provided under these Terms and Conditions shall be deemed to have read and understood the Terms and Conditions.
  • 7.4 We have a right to suspend the Services:
  • 7.4.1 If You use the Service for any unauthorized purposes;
  • 7.4.2 If we detect any abuse/misuse, breach of content, fraud or attempted fraud relating to your use of the Service;
  • 7.4.3 If we are required or requested to do so in order to comply with an order or instruction of or a recommendation from the government, court, regulator or other competent authority;
  • 7.4.4 If we reasonably suspect or believe that you are in breach of these Conditions of Use;
  • 7.4.5 If required to do so to address technical problems or for reasons of ensuring safety upon reasonable notice to you;
  • 7.4.6 To facilitate update or upgrade the contents or functionality of the Service from time to time upon reasonable notice to you;
  • 7.4.7 If we decide to suspend or cease the provision of the Service for commercial reasons or for any other reason as we may reasonably determine.

    • 8. Cancellation of Services
      • 8.1 You cannot cancel the use of Services upon subscription of a bundle prior to the expiry of the validity period. The Services will be cancelled upon expiry of the bundle validity period.

      9. Changes to These Terms and Conditions
      • 9.1 We may add to or change this Conditions of Use in accordance with clause 9.2. We may add new fees and charges or change existing fees and charges at any time; as a direct result of new legislation, statutory instrument, Government regulations or licenses, rates of exchange, imposition or alteration of government tax or as a result of any review of Vodacom’s business planning, changes within the industry, recommendations from regulatory bodies or for such other reason as it may determine.
      • 9.2 We will let you know in advance if we add to or change these terms and conditions or if we add new fees and charges or change existing ones during or after the subscription of the Services. The amount and type of notice that we will give you will follow the necessary channel that apply and available at that time. (For example, we may notify you by letter, electronic mail, telephone (including recorded message or text SMS) or by an advertisement in gazette daily or weekly newspaper or in our website or any other means), you are advised also to visit our website from time to time to view the changes in case due to some unforeseen reasons you might not receive updates notification.
      • 9.3 If we change or add to these Terms and Conditions and you are not happy to accept the changes, you may terminate this Terms and Conditions as per Clause 10 below. If you do not ask us to end this Condition of Use and still using the Services, you are deemed to accept the changes on their effective date.

      10. Termination of Services and or Conditions of Use
      • 10.1 We may terminate this Conditions of Use at any time at our sole discretion. Such termination shall be subject to notifying you. Notification may be by letter, electronic mail, telephone (including recorded message or text SMS) or by an advertisement in gazette daily or weekly newspaper or in our website or any other means. You are advised also to visit our website from time to time to view the changes in case due to some unforeseen reasons you might not receive updates notification.
      • 10.2 You may terminate these Conditions of Use/Services by stopping using the Services

      11.1 General
      • 11.1 We will not be liable for any delay or failure in performing any our obligations in respect of the use of the Services where such delay or failure occurs because of any circumstances beyond our Service’s reasonable control.
      • 11.2 You may not vary any of these Condition of Use and you may not transfer these terms to any other person or business.
      • 11.3 These Conditions of Use shall be governed by and interpreted in accordance with Tanzania law.
      • 11.4 We shall not be liable for any Indirect and or Consequential loss
      • 11.5 All communications under these Terms and Conditions shall be in either English or Swahili.
      • 11.6 Customer Care
      • 11.6.1 You may contact us through our customer care center lines 100 or other customer care contacts provided channels on our social media or Website (i.e. TOBi Online or Submit enquires) to report any disputes, claims or discrepancies in the Service.
      • 11.6.2 Our customer care representatives will handle the reported case(s) in accordance with our standard complaint handling procedures available in our retail shops and on our website.
      • 11.6.3 We may record or monitor phone calls to our Customer Care Center or any touch point with you for training purposes, to enable instructions to be verified and to assess whether our service standards are being met.
      • 11.7 We may transfer to any other person any or all of its rights and/or obligations under these Condition of Use subject to notifying you. Notwithstanding the foregoing, your legal rights will not be affected and your obligations will not be increased as a result. You may not transfer your rights and obligations under these Condition of Use.

      12. Communication & Complaints
      • 12.1 If you wish to enquire more details call through our customer service hotline as stated hereinabove
      • 12.2 If you are not satisfied with any aspect of the service offered, please contact Customer Care. They will be pleased to help and explain the complaints procedure in more detail. We will try and resolve your complaint as soon as possible. Often however, the complaint will need to be investigated. If this is the case, we will respond to you within 7 Business Days to acknowledge receipt of your complaint and we may respond to you how long it will take for your complaint to be resolved. If your complaint cannot be resolved, you will be advised accordingly.

RED TERMS & CONDITIONS

1. Definitions;
  • 1.1 RED Relax bundles are packages that offer integrated offers of Voice Minutes, data MBs or GBs and SMS.
  • 1.2 Pay As You Go means Out of Bundle charges/rates applicable for any use of the Services

2. Applicability
  • 2.1 These Terms and Conditions hereinafter ("Terms and Conditions/Conditions of Use") as shall be used interchangeably) are issued by Vodacom Tanzania PLC (hereinafter “Vodacom” or “we” or “us” “ourselves” or “our”) and are applicable to Vodacom Subscribers/Customers (“Customer”) (hereinafter “you” or “your” or “user” “yourself”) who use RED Relax bundles (“Services”).
  • 2.2 Please read these Terms and Conditions, and Vodacom General Subscriber Terms and Conditions that shall form part of these Terms and Conditions obtained from Vodacom website. For the purposes of the terms and conditions covered herein the provision in these Terms and Conditions shall prevail in any event of contradictions between these Terms and Conditions, and Vodacom General Subscriber Terms and Conditions.

3. Charges and Nature of Services
    • 3.1 RED Relax bundles are available to all active prepaid and hybrid customers upon subscription
    • 3.2 In addition to the Services the Customer will get the following;
    • 3.2.1 Extra services that are included with a purchase of RED Relax bundle;
    • 3.2.2 Free M-Pesa mini statement
    • 3.2.3 Priority when calling customer care
    • 3.2.4 Priority when visiting Vodacom Shops for assistance
    • 3.2.5 Priority with Vodacom Back office help desk
    • 3.3 The Voice bundle available on RED Relax plan is only for local calls to any local network, within Tanzania, at any time of the day unless it includes international minutes.
    • 3.4 RED Relax bundles can be purchased through all Vodacom channels namely USSD menu via code (*149*01#), My Vodacom app, Vodacom Tanzania website and Mpesa app, via bundles>RED. Other options for purchasing RED Relax bundles are as follows;
    • 3.4.1 i. Red Relax menu, Dial *149*73#
    • 3.4.2 iii. M-Pesa menu Dial *150*00#
    • 3.4.3 vii. Vodafasta Channel
    • 3.5 The Services must be used within Tanzania.
    • 3.6 The Services can be purchased either through Airtime or Mpesa,
    • 3.7 You can buy RED Relax bundles for self or buy for a friend.
    • 3.8 All prices of RED Relax bundles are available on the above channels and include VAT.
    • 3.9 You can subscribe to more than one bundle available on RED Relax, or any other bundle at any point in time.
    • 3.10 You can check the balance by dialing *149*60# free of charge

    4. Out of Bundle/ Pay as you go (PAYG)
    • 4.1 Pay As You Go charges shall apply if the customer has OPTED IN and use the Services out of bundle whereby normal out of bundle rates will be applicable at this point as published on the Vodacom’s website.
    • 4.2 4.2 Pay As You Go rates for international and roaming customers vary depending on the country.
    • 4.3 You have a right to cancel the Services out of bundle after you have OPTED IN by OPTING OUT. This can be done by dialing *149*01#>Extra Services>Usage without bundle>Disable usage without bundle

    5. Validity of RED Relax bundles
    • 5.1 Validity of the bundle is the period of which a bundle is valid to be used.
    • 5.2 Daily bundles are valid for 24 hours from time of purchase
    • 5.3 Weekly bundles are valid for 7 days from date of purchase
    • 5.4 Monthly bundles are valid for 30 days from date of purchase
    • 5.5 Once You have consumed all of your awarded bundle within the validity period or has expired, out of bundle rate will be applied as per indicated plan if opted in.
    • 5.6 You can buy another bundle of same validity or different validity at any point in time. Priority of usage will be given to the first bought bundle. Where the later bought bundles' validity is lesser than the previous bought bundle then the priority of usage will shift to the lesser validity bundle.
    • 5.7 Customers will not be able to renew or repurchase their bundle prior to the expiration of the validity period if they have opted in for Auto renewal.
    • 5.8 Customers will not be able to use their bundle past the validity period. Unused bundle offered will be rolled over if You subscribe for a new bundle before expiry of the validity period. If You subscribe for a new bundle after the expiry of the validity period, the unused bundle will be forfeited and all in bundle services will be stopped by default immediately after validity period is over

    6. Time of use and Speed
    • 6.1 All RED Relax bundles can be used at any time of the day within the specified validity of the bundle.
    • 6.2 The Services has a feature that empowers Customers to auto purchase their bundle of choice upon expiry of the validity period
    • 6.3 Customers can choose to deactivate RED auto renewal feature any anytime by dialing *149*73# > My RED Account > Deactivate Auto Renewal or *149*01# > Buy Bundle > Red Relax > RED Account > Deactivate Auto Renewal
    • 6.4 Vodacom state of the art network connections will provide customers with quality internet speed, but this will also be affected by the type of device used by customers. A compatible device is required for a good network speed.
    • 6.5 Prepaid RED Relax bundles and Pay As You Go Pulse Rate is per 10KB. A pulse rate is the minimum chargeable unit per instance of use.

    7. Other Applicable Terms and Conditions
    • 7.1 These Terms and Conditions shall be read together with Vodacom General Subscriber Terms and Conditions.
    • 7.2 In the event of inconsistence, overlapping or contradictory between these terms and conditions and Vodacom General Subscriber Terms and Conditions, the order of precedence and applicability shall be these Terms and Conditions followed by Vodacom General Subscriber Terms and Conditions.
    • 7.3 Any Subscriber and or Customer using the Services provided under these Terms and Conditions shall be deemed to have read and understood the Terms and Conditions.
    • 7.4 We have a right to suspend the Services:
    • 7.4.1 If You use the Service for any unauthorized purposes;
    • 7.4.2 If we detect any abuse/misuse, breach of content, fraud or attempted fraud relating to your use of the Service;
    • 7.4.3 If we are required or requested to do so in order to comply with an order or instruction of or a recommendation from the government, court, regulator or other competent authority;
    • 7.4.4 If we reasonably suspect or believe that you are in breach of these Conditions of Use;
    • 7.4.5 If required to do so to address technical problems or for reasons of ensuring safety upon reasonable notice to you;
    • 7.4.6 To facilitate update or upgrade the contents or functionality of the Service from time to time upon reasonable notice to you;
    • 7.4.7 If we decide to suspend or cease the provision of the Service for commercial reasons or for any other reason as we may reasonably determine.

      • 8. Cancellation of Services
        • 8.1 You cannot cancel the use of Services upon subscription of a bundle prior to the expiry of the validity period. The Services will be cancelled upon expiry of the bundle validity period.

        9. Changes to These Terms and Conditions
        • 9.1 We may add to or change this Conditions of Use in accordance with clause 9.2. We may add new fees and charges or change existing fees and charges at any time; as a direct result of new legislation, statutory instrument, Government regulations or licenses, rates of exchange, imposition or alteration of government tax or as a result of any review of Vodacom’s business planning, changes within the industry, recommendations from regulatory bodies or for such other reason as it may determine.
        • 9.2 We will let you know in advance if we add to or change these terms and conditions or if we add new fees and charges or change existing ones during or after the subscription of the Services. The amount and type of notice that we will give you will follow the necessary channel that apply and available at that time. (For example, we may notify you by letter, electronic mail, telephone (including recorded message or text SMS) or by an advertisement in gazette daily or weekly newspaper or in our website or any other means), you are advised also to visit our website from time to time to view the changes in case due to some unforeseen reasons you might not receive updates notification.
        • 9.3 If we change or add to these Terms and Conditions and you are not happy to accept the changes, you may terminate this Terms and Conditions as per Clause 10 below. If you do not ask us to end this Condition of Use and still using the Services, you are deemed to accept the changes on their effective date.

        10. Termination of Services and or Conditions of Use
        • 10.1 We may terminate this Conditions of Use at any time at our sole discretion. Such termination shall be subject to notifying you. Notification may be by letter, electronic mail, telephone (including recorded message or text SMS) or by an advertisement in gazette daily or weekly newspaper or in our website or any other means. You are advised also to visit our website from time to time to view the changes in case due to some unforeseen reasons you might not receive updates notification.
        • 10.2 You may terminate these Conditions of Use/Services by stopping using the Services

        11.1 General
        • 11.1 We will not be liable for any delay or failure in performing any our obligations in respect of the use of the Services where such delay or failure occurs because of any circumstances beyond our Service’s reasonable control.
        • 11.2 You may not vary any of these Condition of Use and you may not transfer these terms to any other person or business.
        • 11.3 These Conditions of Use shall be governed by and interpreted in accordance with Tanzania law.
        • 11.4 We shall not be liable for any Indirect and or Consequential loss
        • 11.5 All communications under these Terms and Conditions shall be in either English or Swahili.
        • 11.6 Customer Care
        • 11.6.1 You may contact us through our customer care center lines 100 or other customer care contacts provided channels on our social media or Website (i.e. TOBi Online or Submit enquires) to report any disputes, claims or discrepancies in the Service.
        • 11.6.2 Our customer care representatives will handle the reported case(s) in accordance with our standard complaint handling procedures available in our retail shops and on our website.
        • 11.6.3 We may record or monitor phone calls to our Customer Care Center or any touch point with you for training purposes, to enable instructions to be verified and to assess whether our service standards are being met.
        • 11.7 We may transfer to any other person any or all of its rights and/or obligations under these Condition of Use subject to notifying you. Notwithstanding the foregoing, your legal rights will not be affected and your obligations will not be increased as a result. You may not transfer your rights and obligations under these Condition of Use.

        12. Communication & Complaints
        • 12.1 If you wish to enquire more details call through our customer service hotline as stated hereinabove
        • 12.2 If you are not satisfied with any aspect of the service offered, please contact Customer Care. They will be pleased to help and explain the complaints procedure in more detail. We will try and resolve your complaint as soon as possible. Often however, the complaint will need to be investigated. If this is the case, we will respond to you within 7 Business Days to acknowledge receipt of your complaint and we may respond to you how long it will take for your complaint to be resolved. If your complaint cannot be resolved, you will be advised accordingly.

VODACOM PINDUA PINDUA UNITS TERMS & CONDITIONS

1. Definitions;
  • 1.1 Pindua Pindua units is a product/package where Customers can use purchased units to make national calls, browse internet and send SMS.
  • 1.2 Pay As You Go means Out of Bundle charges/rates applicable for any use of the Services

2. Applicability
  • 2.1 These Terms and Conditions hereinafter ("Terms and Conditions/Conditions of Use") as shall be used interchangeably) are issued by Vodacom Tanzania PLC (hereinafter “Vodacom” or “we” or “us” “ourselves” or “our”) and are applicable to Vodacom Subscribers/Customers (“Customer”) (hereinafter “you” or “your” or “user” “yourself”) who use Pindua Pindua units (“Services”).
  • 2.2 Please read these Terms and Conditions, and Vodacom General Subscriber Terms and Conditions that shall form part of these Terms and Conditions obtained from Vodacom website. For the purposes of the terms and conditions covered herein the provision in these Terms and Conditions shall prevail in any event of contradictions between these Terms and Conditions, and Vodacom General Subscriber Terms and Conditions.

3. Charges and Nature of Services
    • 3.1 Pindua Pindua units are available to only active prepaid Customers
    • 3.2 Pindua Pindua units can be purchased through all Vodacom channels namely the USSD menu via code (*149*01#), My Vodacom app, Mpesa App and Vodacom website
    • 3.3 The Services must be used within Tanzania.
    • 3.4 The Services can be purchased either through Airtime or Mpesa,
    • 3.5 You can buy Pindua Pindua units for self or buy for a friend.
    • 3.6 All pricing of Pindua Pindua units are available on the above Vodacom channels and includes VAT.
    • 3.7 You can subscribe to more than one Pindua Pindua units bundle, or any other bundle at any point in time.
    • 3.8 You can check the balance by dialing *149*60# free of charge

    4. Out of Bundle/ Pay as you go (PAYG)
    • 4.1 Pay As You Go charges shall apply if the customer has OPTED IN and use the Services out of bundle whereby normal out of bundle rates will be applicable at this point as published on the Vodacom’s website.
    • 4.2 Pay As You Go rates for international and roaming customers vary depending on the country..
    • 4.3 You have a right to cancel the Services out of bundle after you have OPTED IN by OPTING OUT. This can be done by dialing *149*01#>Extra Services>Usage without bundle>Disable usage without bundle

    5. Validity of RED Relax bundles
    • 5.1 Validity of the units bundle is the period of which the units are valid to be used.
    • 5.2 Daily units bundle is valid for 24 hours from time of purchase
    • 5.3 Weekly units bundle is valid for 7 days from date of purchase
    • 5.4 Monthly units bundle is valid for 30 days from date of purchase
    • 5.5 Once You have consumed all of your awarded bundle within the validity period or has expired, out of bundle rate will be applied as per indicated plan if opted in.
    • 5.6 You can buy another bundle of same validity or different validity at any point in time. Priority of usage will be given to the first bought bundle. Where the later bought bundles' validity is lesser than the previous bought bundle then the priority of usage will shift to the lesser validity bundle.
    • 5.7 Customers will not be able to use their bundle past the validity period. Unused bundle offered will be rolled over if You subscribe for a new bundle before expiry of the validity period. If You subscribe for a new bundle after the expiry of the validity period, the unused bundle will be forfeited and all in bundle services will be stopped by default immediately after validity period is over

    6. Time of use and Speed
    • 6.1 All Pindua Pindua units can be used at any time of the day within the specified validity of the bundle
    • 6.2 Vodacom state of the art network connections will provide customers with quality internet speed, but this will also be affected by the type of device used by Customers. A compatible device is required for a good network speed.
    • 6.3 Prepaid Pindua Pindua units and Pay As You Go Pulse Rate is per 10KB. A pulse rate is the minimum chargeable unit per instance of use.

    7. Other Applicable Terms and Conditions
    • 7.1 These Terms and Conditions shall be read together with Vodacom General Subscriber Terms and Conditions.
    • 7.2 In the event of inconsistence, overlapping or contradictory between these terms and conditions and Vodacom General Subscriber Terms and Conditions, the order of precedence and applicability shall be these Terms and Conditions followed by Vodacom General Subscriber Terms and Conditions.
    • 7.3 Any Subscriber and or Customer using the Services provided under these Terms and Conditions shall be deemed to have read and understood the Terms and Conditions.
    • 7.4 We have a right to suspend the Services:
    • 7.4.1 If You use the Service for any unauthorized purposes;
    • 7.4.2 If we detect any abuse/misuse, breach of content, fraud or attempted fraud relating to your use of the Service;
    • 7.4.3 If we are required or requested to do so in order to comply with an order or instruction of or a recommendation from the government, court, regulator or other competent authority;
    • 7.4.4 If we reasonably suspect or believe that you are in breach of these Conditions of Use;
    • 7.4.5 If required to do so to address technical problems or for reasons of ensuring safety upon reasonable notice to you;
    • 7.4.6 To facilitate update or upgrade the contents or functionality of the Service from time to time upon reasonable notice to you;
    • 7.4.7 If we decide to suspend or cease the provision of the Service for commercial reasons or for any other reason as we may reasonably determine.

      • 8. Cancellation of Services
        • 8.1 You cannot cancel the use of Services upon subscription of a bundle prior to the expiry of the validity period. The Services will be cancelled upon expiry of the bundle validity period.

        9. Changes to These Terms and Conditions
        • 9.1 We may add to or change this Conditions of Use in accordance with clause 9.2. We may add new fees and charges or change existing fees and charges at any time; as a direct result of new legislation, statutory instrument, Government regulations or licenses, rates of exchange, imposition or alteration of government tax or as a result of any review of Vodacom’s business planning, changes within the industry, recommendations from regulatory bodies or for such other reason as it may determine.
        • 9.2 We will let you know in advance if we add to or change these terms and conditions or if we add new fees and charges or change existing ones during or after the subscription of the Services. The amount and type of notice that we will give you will follow the necessary channel that apply and available at that time. (For example, we may notify you by letter, electronic mail, telephone (including recorded message or text SMS) or by an advertisement in gazette daily or weekly newspaper or in our website or any other means), you are advised also to visit our website from time to time to view the changes in case due to some unforeseen reasons you might not receive updates notification.
        • 9.3 If we change or add to these Terms and Conditions and you are not happy to accept the changes, you may terminate this Terms and Conditions as per Clause 10 below. If you do not ask us to end this Condition of Use and still using the Services, you are deemed to accept the changes on their effective date.

        10. Termination of Services and or Conditions of Use
        • 10.1 We may terminate this Conditions of Use at any time at our sole discretion. Such termination shall be subject to notifying you. Notification may be by letter, electronic mail, telephone (including recorded message or text SMS) or by an advertisement in gazette daily or weekly newspaper or in our website or any other means. You are advised also to visit our website from time to time to view the changes in case due to some unforeseen reasons you might not receive updates notification.
        • 10.2 You may terminate these Conditions of Use/Services by stopping using the Services

        11.1 General
        • 11.1 We will not be liable for any delay or failure in performing any our obligations in respect of the use of the Services where such delay or failure occurs because of any circumstances beyond our Service’s reasonable control.
        • 11.2 You may not vary any of these Condition of Use and you may not transfer these terms to any other person or business.
        • 11.3 These Conditions of Use shall be governed by and interpreted in accordance with Tanzania law.
        • 11.4 We shall not be liable for any Indirect and or Consequential loss
        • 11.5 All communications under these Terms and Conditions shall be in either English or Swahili.
        • 11.6 Customer Care
        • 11.6.1 You may contact us through our customer care center lines 100 or other customer care contacts provided channels on our social media or Website (i.e. TOBi Online or Submit enquires) to report any disputes, claims or discrepancies in the Service.
        • 11.6.2 Our customer care representatives will handle the reported case(s) in accordance with our standard complaint handling procedures available in our retail shops and on our website.
        • 11.6.3 We may record or monitor phone calls to our Customer Care Center or any touch point with you for training purposes, to enable instructions to be verified and to assess whether our service standards are being met.
        • 11.7 We may transfer to any other person any or all of its rights and/or obligations under these Condition of Use subject to notifying you. Notwithstanding the foregoing, your legal rights will not be affected and your obligations will not be increased as a result. You may not transfer your rights and obligations under these Condition of Use.

        12. Communication & Complaints
        • 12.1 If you wish to enquire more details call through our customer service hotline as stated hereinabove
        • 12.2 If you are not satisfied with any aspect of the service offered, please contact Customer Care. They will be pleased to help and explain the complaints procedure in more detail. We will try and resolve your complaint as soon as possible. Often however, the complaint will need to be investigated. If this is the case, we will respond to you within 7 Business Days to acknowledge receipt of your complaint and we may respond to you how long it will take for your complaint to be resolved. If your complaint cannot be resolved, you will be advised accordingly.

Special Offers

24 Hours
Validity
100
units

Pinduapindua Tsh 1,000/ 24 hours

Free Whatsapp
Free Facebook
Free SMS
You can buy other bundles of your choice by clicking More Bundles

How to Check Balance

Vodacom App: Install and open App to view dashboard
Vodacom website: Login to your profile to view dashboard
USSD: Dial *149*60#
SMS: send "BALANCEDATA" to 15300

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