Our Privacy and Cookies Policy

Your rights

Right to correct personal data

You have the right to have information held about you corrected if it is not accurate. If what we hold on you needs updating, or you think it may be inaccurate, you can visit our Vodacom shops or Customer Care Service desks to update it.

Right to access personal data

You have the right to make a request for a copy of the personal data that Vodacom holds about you. To make this request as an individual or an authorised 3rd party, Please visit our Vodacom shops or Customer Care Service desks.

Right to data portability

You have the right to be able to port your number between service providers: Provided that, you are required only to port once in 30 days. For a newly registered subscriber in our network will not be allowed to port until a period of sixty day has passed. Please call 100 or visit our Vodacom shops or Customer Care Service desks for more information.

Right to object to use of personal data

You have the right, in certain circumstances, to object to Vodacom processing your personal information.

Right to access personal data

You have the right to make a request for a copy of the personal data that Vodacom holds about you. To make this request as an individual or an authorised 3rd party, Please visit our Vodacom shops or Customer Care Service desks.
    To opt out of Marketing messages:
      If you no longer want to receive marketing messages from Vodacom, you can elect to opt out of all marketing communications or only selected methods (email, SMS MMS, calling to customer care centre or post).

        There are various ways to opt out:

        • • Contact our customer services team – see the contact us page;
        • • Click the link at the end of a marketing email or text to unsubscribe;
        • • Tell the adviser if you receive a marketing call;
        • • Disable push notification messages, including marketing messages, at any time in our apps by changing the notification settings on your device or by uninstalling the app;
        • • Email customercare@vodacom.co.tz for guidance.
          Opting out does not mean that you won’t any longer receive service-related messages. You will still continue to receive those (unless we have indicated otherwise).

            To opt out of receiving marketing communications from other Vodacom Group companies, just contact them directly.

              In some cases, you may receive marketing from Vodacom, even if you’re not a customer or never had contact with Vodacom. This is a result of third-party marketing lists which Vodacom may acquire from time to time. If you’ve registered to opt out of such marketing, you shouldn’t receive such communications. If you do, we ask that you let us know immediately.

                To manage Cookies and understand more about what they are:
                  Want to disable a cookie, or understand more about what these are? Check the Cookies section of this policy for full details on how to do this.

                    To opt out of being included in Vodacom Analytics, or to understand about what it means for you:
                      While it can’t identify or contact you, it’s your choice whether you’re included.

                        How to lodge a complaint
                          If you want to contact us about any of your rights or if complain about how we use your information, contact our Customer Services team by calling 100 or email us at customercare@vodacom.co.tz . We’ll do our best to help

Right to restrict use of your data

If you feel data we hold on you is inaccurate or believe we shouldn’t be processing your data, please visit our Vodacom shops or Customer Care Service desks or you can email us at customercare@vodacom.co.tz to discuss your rights. In certain circumstances you will have the right to ask us to restrict processing.

Right to erasure

In some circumstances, such as where we no longer have a justifiable reason to continue to process your data or if not required by the law to retain such data, you can request we delete it.
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